MeshLabs successfully delivered a text analytics based intelligent service agent integrated with our contact center application, positioning us to provide a differentiated service experience to our customers
Balasubramanian
Director – Business Development
Gradatim
Enterprise Text Analytics Engine
Best-in-breed enterprise-class engine to transform text-based data into actionable insights
Built to the flexibility, accuracy, scalability, and performance needs of large enterprises, MeshLabs eZi CORE™ Text Analytics Engine is ideally suited to tackle the complex text mining challenges.
MeshLabs eZi CORE™ is the primary engine of our solution stack. It is a powerful semantic engine that automatically mines and analyzes large volumes and varieties of content.
By applying a host of emerging technologies, including semantics and natural language processing, eZi CORE™ can transform your content into a semantic index. The index is an accurate categorization of concepts, people, places, companies, products, and other specific entities with relationships.
Key Features:
Entity Extraction:
Identifying people, places, companies, products, and numerous other specific entities
Relationship Extraction:
Identifying relationships among entities such as people and job titles; people, products, and companies
Content Summarization:
Automatic generation of abstracts from relevant information in content sources
Interest Identification:
Understand, track, and predict user/community interests; identify experts
Content Acquisition:
Gather content from a variety of information sources, both internal and external, through a configurable connector framework
Automatic Tagging:
Automatic generation of ontology or taxonomy map
Custom Ontology:
Option of plugging-in domain or enterprise specific ontology to drive extraction
Operating Systems and Platforms:
Red Hat Enterprise Linux, Solaris, Windows Server
Storage:
RDF, OWL; Continuous background storage and index optimization
Security:
Extensible role-based security, Directory (LDAP) permissions inheritance, Auditing
Administration:
Choice of Web-based or scripted administrator interface, extensive logging and diagnostic trace support, Programmatic integration with system management tools
APIs and Integration:
Java, XML, HTTP and SMTP access, SOA (SOAP, REST), AJAX, JSON, RSS feeds, etc.
Developer Support:
Debugging API, Performance Profiling API, Developer-friendly extensions such as try/catch, function mapping