MeshLabs - Spotting opportunities in feedback data to increase guest satisfaction and loyalty

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MeshLabs successfully delivered a text analytics based intelligent service agent integrated with our contact center application, positioning us to provide a differentiated service experience to our customers

”

Balasubramanian
Director – Business Development

Gradatim

Travel, Hospitality and Entertainment

Travel, Hospitality, and Entertainment

Spotting opportunities in feedback data to increase guest satisfaction and loyalty

Listening to customer feedback gathered from a variety of channels and sources - paper based, CRM systems, online surveys, social media - and transforming them into actionable insights in a timely manner are key to identifying opportunities to increase guest satisfaction and loyalty in the travel, hospitality, and entertainment industry domains.

MeshLabs Voice of Customer (Opinion Mining) solution for Travel and Hospitality offers specific features and functionality including social media listening and monitoring, tailored domain ontology for providing higher levels of accuracy and precision on sentiment scoring and analysis. Through user interfaces, dashboards, and reports customized to the specific work-flow and information needs of the industry.
MeshLabs Intelligent Service Agent provides an advanced response and recommendation services system for servicing more effectively to customer inquiries through contact centers or through self-service agents on portals or websites. The sophisticated text analytics and semantic technologies provide more relevant, accurate, and timely information to increase productivity of service agent and increase customer satisfaction.