Professional Services
Empowering knowledge workers with productivity transforming solutions
Traditional knowledge management systems at technology services, management consulting, legal services, and market research firms are increasingly seen as inflexible and too formal by contemporary knowledge workers. These document-centric systems have addressed only a fraction of the entire knowledge cycle. Limitations stem from lack of capabilities to manage tacit knowledge; to engage users in continuous, active, and dynamic knowledge networking; and to support the exact needs of each user by understanding his or her interest, desires and motivation.
- MeshLabs Personalized Knowledge Management Solution: Organizing information by automatically understanding the underlying concepts is the fundamental step towards developing the right solution. This lays the foundation for a new breed of solutions to solve a range of business problems buried under information overload. Functionality such as dynamic interest profiling enables the companies to understand, track, and predict user/community interests and identify experts within large organizations.
- Semanatic Content Aggregation, Search, and Discovery provides an advanced response and recommendation services system for servicing more effectively to customer inquiries through contact centers or through self-service agents on portals or websites. The sophisticated text analytics and semantic technologies provide more relevant, accurate, and timely information to increase productivity of service agent and increase customer satisfaction.
- MeshLabs Voice of “X” Solutions: provides an advanced response and recommendation services system for servicing more effectively to customer inquiries through contact centers or through self-service agents on portals or websites. The sophisticated text analytics and semantic technologies provide more relevant, accurate, and timely information to increase productivity of service agent and increase customer satisfaction.
- MeshLabs Intelligent Service Agent provides an advanced response and recommendation services system for servicing more effectively to customer inquiries through contact centers or through self-service agents on portals or websites. The sophisticated text analytics and semantic technologies provide more relevant, accurate, and timely information to increase productivity of service agent and increase customer satisfaction.
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