MeshLabs - Enabling new and novel consumer experiences

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MeshLabs successfully delivered a text analytics based intelligent service agent integrated with our contact center application, positioning us to provide a differentiated service experience to our customers

”

Balasubramanian
Director – Business Development

Gradatim

Media and Publishing

Media & Publications

Enabling new and novel consumer experiences

Engaging consumers continuously with new and novel experiences is a challenge that Media and Publishing companies are faced with in this fast-changing business climate.

Leading Media and Publishing companies are partnering with MeshLabs to personalize consumer experiences on their online properties, aggregate and increase utilization and value of user generated content, and enable better search and discovery capabilities.

Semanatic Content Aggregation, Search, and Discovery capabilities of the MeshLabs Text Analytics Engine enhance the value of existing content lifecycle management systems.
MeshLabs Voice of Customer (Opinion Mining) solution provides an advanced response and recommendation services system for servicing more effectively to customer inquiries through contact centers or through self-service agents on portals or websites. The sophisticated text analytics and semantic technologies provide more relevant, accurate, and timely information to increase productivity of service agent and increase customer satisfaction.
MeshLabs Intelligent Service Agent provides an advanced response and recommendation services system for servicing more effectively to customer inquiries through contact centers or through self-service agents on portals or websites. The sophisticated text analytics and semantic technologies provide more relevant, accurate, and timely information to increase productivity of service agent and increase customer satisfaction.