Financial Services
Mitigate risks by knowing your customers
Financial services companies need to know their customers, retain the good ones, identify the risky ones, and respond to opinions coming in from various channels and sources.
- MeshLabs Know Your Customer (KYC) Solutions: Although the primary emphasis to KYC in financial services firms today is regulatory and compliance related, we believe knowing your customers is in general good for business. Inherent challenges that exist in this domain such as multiple data sources, types, and formats make KYC an ideal candidate for text analytics and unified information processing. MeshLabs addresses these challenges in a comprehensive manner through configurable ontologies, user interfaces, workflows, rules, and reports powered by eZi CORE™ Enterprise Text Analytics Engine.
- MeshLabs Insurance Claims Fraud Detection Solution: Claims processing relies heavily on data mining on structured data to predict fraud, overlooking the valuable information contained in adjuster notes. Powered by eZi CORE™ Enterprise Text Analytics Engine, MeshLabs can evaluate the notes and other reports for critical information to either enrich the structured data fields or spot concepts and patterns that could be associated with fraudulent claims.
- MeshLabs Voice of “X” Solutions: Listen to and mine opinions of customers, employees, partners, and investors. Specific features and functionality include social media listening and monitoring, tailored domain ontology for providing higher levels of accuracy and precision on sentiment scoring and analysis. Through user interfaces, dashboards, and reports customized to the specific work-flow and information needs of the industry.
- MeshLabs Intelligent Service Agent provides an advanced response and recommendation services system for servicing more effectively to customer inquiries through contact centers or through self-service agents on portals or websites. The sophisticated text analytics and semantic technologies provide more relevant, accurate, and timely information to increase productivity of service agent and increase customer satisfaction.
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